Tag: Red Bee Media

Channel 4 Disruption Mostly Over

Channel 4’s disruption following Red Bee Media’s server failure appears to be over, with music channel Kerrang returning, and the restoration of accessibility services.

Although not directly observed, it has been reported by some outlets that Kerrang had previously returned to air shortly after the initial incident, using back up facilities. However, the service was then taken back off-air as part of efforts to restore other services. Kerrang was the last of the channels in the Channel 4 owned the Box Plus Network to return.

The restoration of accessibility services mean that viewers can now access subtitle and audio description services where they would normally be available.

No doubt work will be in progress in the background, to build more resilient backup facilities. The level of disruption caused has been less than ideal for Channel 4. As yet, Red Bee Media have yet to reveal the exact cause of the disruption, but it would appear that an issue with fire suppression equipment led to accidentle activation, damaging playout servers.

Slow Recovery for 4 Music

Music/entertainment channel 4 Music has now resumed normal programming following disruption caused by playout provider Red Bee Media.

With efforts having focused on the main Channel 4 services, the music based channels (including 4 Music) in the Box Plus Network were at a lower priority, and took longer to return.

The Box was the first of these channels to return, followed by Box Hits. 4 Music simulcast The Box as a temporary measure for a few weeks, following this with a shorter simulcast of Box Hits.

When 4 Music finally returned, it carried a full 24 hour service of music videos, instead of the hybrid music and entertainment format that the channel normally broadcasts.

This finally ended on Tuesday (9th November 2021), when the channel resumed normal broadcasts, with shows such as Buffy the Vampire Slayer and Sabrina the Teenage Witch returning to the schedule. Rick and Morty, and The Goldbergs have also joined the schedule, with these having previously been shown on E4. In most cases, 4 Music are showing each series in order, starting with the very first episode of each.

In total 4 Music has faced around 7 weeks of disruption. It is understood that rock music channel Kerrang is still yet to return, and the launch of festive service Boxmas (which temporarily replaces Box Hits) is delayed. All other Box Plus Network channels have resumed broadcasts.

Channel 4 and Channel 5 Disrupted by Red Bee Media Incident

Viewers of Channel 4 and Channel 5 are continuing to face disruption caused by an incident at transmission provider Red Bee Media. Some BT Sport channels are also affected, as is the BBC.

Red Media Media provide playout facilities, forming part of the infrastructure that enables the channels to broadcast. An incident has caused damage to the servers which enable this.

The BBC were able to switch seamlessly to a backup service, allowing all TV channels to continue broadcasts as or close to normal. Channel 5 has also returned to air, with a black and white triangle logo in the right hand corner of the screen indicating the channel is using back up facilities.

Channel 4 and it’s sister channels (including the Box Plus Network) is experiencing the most disruption. The disruption varies from platform to platform, but E4 +1 is currently off-air on Freeview, and most Box Plus Network channels are simulcasting either The Box or Kiss. Online live streams are off-air, and viewers are reporting problems with sound and picture quality.

It is unclear what the exact cause of the disruption is, or when problems will be resolved.